Every field service company must dispatch, which is how the game is played. A technician or subcontractor must be dispatched to the task site for a customer’s repair. However, 52% of field service companies still manually complete most of their activities, including dispatching and scheduling technicians. Dispatch software is the best way to run your business because it simplifies field service delivery.
So how exactly does dispatch software work, and how do you discover the best one for your field service business?
How dispatch software works
Dispatchers manually schedule technicians using whiteboards, email systems, and online calendars when no field service software is available. This entails choosing them for jobs, sending them to the appropriate locations, reassigning them, and monitoring their whereabouts. The issue is that scheduling and reassigning technicians can be labor-intensive. Also, an emergency call may arrive and cause a significant change in plans, and if the dispatcher has a lot of manual tasks to finish first, that can bring the service department to a complete stop.
Dispatchers may supervise workers in the field more effectively thanks to dispatch software, a digital tool for field service management. Using cloud-based dispatch software, dispatchers can view their entire workforce in detail, including each professional, each booked service order, and even any free time, all from a single spot. Dispatchers have significantly more information to deal with when making dispatch judgments, thanks to that level of visibility.
They can use skillset searches to focus on specific technicians or a routing tool to locate the closest technician. It is a dispatcher’s dream to perform their duties most effectively, and the software facilitates that. Additionally, if they do their jobs well, the rest of the staff will soon follow.
Key considerations when selecting dispatch software
Cloud and mobile access
Customers want digital solutions that stay up-to-date as technology develops swiftly. Selecting a cloud-based software solution can guarantee that information can be shared from anywhere worldwide and that access won’t be limited. It also ensures that technicians and dispatchers can send or receive the information they require, even on the road, as long as the software can be used via various devices.
Simple integration and installation
Nobody likes to waste time and money learning how to use software. Your ideal dispatch software should be easy to install and offer a direct user interface. You’ll want this software to grow smoothly and without any hiccups as your company does. The software should be usable right out of the box. This can help your team feel less stressed and ensure you can get started immediately.
It’s beneficial that your ideal dispatch management software seamlessly integrates with the rest of your vital systems. You’ll want a software solution that can provide an Application Programming Interface (API) that allows you to move between apps without switching back and forth. This makes it easier to use your current systems with the software.
Every field service company can significantly benefit from dispatch software.